Mid-Market Customer Success Manager

Role Overview

Siteline is looking for a strategic Customer Success Manager to own mid-market customer accounts, driving measurable business outcomes across the full post-sale lifecycle.

What You Will Do

The role involves strategic account management, product expertise, onboarding, adoption, growth, executive business reviews, renewals, retention, expansion strategy, customer readiness, advocacy, voice of customer, and customer escalation management.

Why It Might Be a Fit

The ideal candidate has 5+ years of experience in Customer Success, Strategic Account Management, or a similar customer-facing role in B2B SaaS, with demonstrated success driving customer retention, renewals, and expansion against defined revenue goals.

Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, or a similar customer-facing role in B2B SaaS
• Demonstrated success driving customer retention, renewals, and expansion against defined revenue goals
• Strong consultative and commercial skills
• Ability to translate customer business objectives into strategic account plans, measurable success criteria, and actionable recommendations
• Strong analytical and business judgment
• Experience in construction technology, accounts receivable, or construction finance is a strong plus