Customer Onboarding Specialist

At SiteMinder we believe the individual contributions of our employees are what drive our success. We hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. We are better together! We provide software training to our hotel customers across the APAC via screenshare, chat, and phone.

Requirements

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
• Clearly communicate SiteMinder’s support procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer’s problems and seek to identify, acknowledge and resolve any customer issues
• Drive customer projects forward, taking ownership of each project meeting it’s objectives

Benefits

• Equity packages
• Hybrid working model
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement