AI Operations Administrator

Role Overview

The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them.

What You Will Do

The Administrator keeps these platforms secure, available, and well-documented, provides operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance reporting.

Why It Might Be a Fit

The ideal candidate will have hands-on Gravitee experience, a strong understanding of API concepts and security, and experience with enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or equivalent combination of education and experience
• 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent
• Gravitee experience is a must-have for this role: hands-on, production experience administering Gravitee, including API management, gateway configuration, policies, plans, subscriptions, applications, and environment management
• Experience in IT operations, systems administration, platform administration, or API management preferred
• Hands-on experience administering enterprise AI tools such as ChatGPT (Enterprise or Business), Claude (Team or Enterprise), Cursor, and Microsoft Copilot
• Working knowledge of API concepts and security, including REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns
• Experience with SSO, SCIM provisioning, and role-based access using an enterprise identity provider (e.g., Microsoft Entra ID or Okta)
• Scripting and automation ability (Python, PowerShell, or equivalent), with working knowledge of Git, YAML, and JSON
• Familiarity with containers and Kubernetes, as used in Gravitee deployments, is expected
• Experience with infrastructure-as-code (e.g., Terraform) is a plus
• Foundational understanding of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP, sufficient to configure, secure, and troubleshoot AI integrations
• Experience with ITSM platforms (ServiceNow preferred) and ITIL-aligned incident, request, and change management practices
• Experience supporting audits, due diligence, or compliance evidence requests in a regulated environment is preferred; financial services or service provider to financial institutions is a plus
• Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and the OWASP Top 10 for LLM Applications is a plus
• Preferred certifications: Gravitee training or certification where available, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent

Benefits

• PTO and paid holidays
• Medical, dental, vision, life, disability insurance, and 401K
• Discretionary bonus as determined by bonus program guidelines, position eligibility, and SitusAMC Senior Management approval

Tagged as: Change Management, Python