Client Success Enablement Manager

Role Overview

Skai is looking for a Client Success Enablement Manager to help transform the Client Success organization’s approach to customer relationships. The role involves designing and delivering engaging learning experiences to equip Client Success teams with the skills, knowledge, and confidence to succeed.

What You Will Do

The Client Success Enablement Manager will support the development and execution of global CS enablement programs, create and maintain customer-facing frameworks, and partner with CS leadership to identify performance gaps and translate business priorities into targeted enablement initiatives.

Why It Might Be a Fit

The ideal candidate will have approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field, and will be able to bring recommendations, identify opportunities to improve the learner experience, and communicate progress, risks, and decisions clearly.

Requirements

• Approximately 2–4 years of relevant professional experience
• Experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field
• AI curiosity and proficiency
• Strong communication and facilitation skills
• Strong project management and organizational skills
• A proactive mindset and willingness to take ownership
• Experience partnering across multiple stakeholders and cross-functional teams
• Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority
• Intellectual curiosity and the ability to quickly learn new products, industries, systems, and commercial concepts