Contract Customer Experience Excellence Representative

Role Overview

The role involves collaborating with the team to enhance departmental efficiency and productivity, providing sales support, and managing the order fulfillment lifecycle to ensure excellent customer experience.

What You Will Do

Key responsibilities include managing day-to-day operations, reviewing customer order intake, tracking quotations, and resolving customer complaints.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, a results-oriented mindset, and the ability to multitask and maintain attention to detail.

Requirements

• Degree in Business Management or a related field
• 2–3 years of experience in customer service
• Strong communication skills
• Proven collaboration and teamwork abilities
• Results-oriented mindset with a strong sense of urgency
• Ability to multitask and maintain attention to detail
• Knowledge of SAP S/4HANA will be an added advantage