Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will play a vital role in ensuring smooth order-to-delivery processes while providing professional support to our customers and business partners. You will join the Customer Experience team where knowledge sharing, teamwork, and continuous development are encouraged.

What You Will Do

Manage customer inquiries and orders throughout the complete order-to-delivery journey, ensuring a high-quality customer experience at every touchpoint. Keep customers informed about order status, deliveries, product availability, and any requests they submit.

Why It Might Be a Fit

We expect you to have solid communication skills in Romanian and English, with a particular emphasis on advanced English language proficiency, both written and verbal. Experience working with ERP systems (SAP experience is considered as an advantage).

Requirements

• Solid communication skills in Romanian and English
• Experience working with ERP systems (SAP experience is considered as an advantage)
• Advanced knowledge of Microsoft Office applications, particularly Excel
• Ability to manage multiple priorities and maintain accuracy in an evolving environment
• Experience collaborating effectively with multiple stakeholders in a cross-functional environment

Benefits

• Opportunity to be part of a global company with a well-established customer-focused culture and top industry leadership
• Professional development opportunities, training programs, and exposure to international collaboration
• A supportive and collaborative team environment built on SKF values: Collaboration, Curiosity, Courage, and Care
• Attractive salary and benefits package
• Flexible work arrangements and a clear focus on employee wellbeing