Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will work with customers to translate business and workforce priorities into a clear success strategy, combining executive engagement, skills and workforce strategy, data-led value realization, commercial acumen, and cross-functional orchestration in an increasingly AI-enabled and skills-based world.

What You Will Do

The CSM will have the opportunity to serve as a strategic advisor to a portfolio of enterprise customers, helping them maximize the value of Skillsoft’s workforce transformation and skills development solutions.

Why It Might Be a Fit

The successful candidate will own the customer success plan across onboarding, adoption, value realization, expansion readiness, and renewal, while partnering closely with Sales, Professional Services, Product and internal specialists to deliver a coordinated customer experience.

Requirements

• 8+ years of experience in Customer Success, account management, consulting, Sales, or Professional Services
• Experience managing a high-volume portfolio of 30+ enterprise customers
• Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, organizational capability, or business transformation priorities
• Strong understanding of digital learning, skills development, learning strategy, talent management, skills taxonomies, and competency development
• Ability to interpret engagement, adoption, skills, and business outcome data and turn it into a concise, compelling value story and practical recommendations
• Demonstrated commercial acumen, including identifying growth signals, influencing account strategy, and supporting retention and expansion outcomes
• Strong executive communication, consulting, facilitation, presentation, and relationship-management skills
• Effective project and stakeholder management, with the ability to prioritize across a complex customer portfolio and operate with clear follow-through
• Critical thinking, problem-solving, and decision-making skills that balance data with responsive, independent, and solution-focused action
• Ability to adapt to changing customer strategies, platform capabilities, team relationships, and organizational priorities