People Operations Systems Administrator

Role Overview

The People Operations Systems Administrator will provide Tier 2 operational support for recruiting systems and related workflows, ensuring recruiting technology operates reliably for recruiters, hiring managers, interviewers, and candidates.

What You Will Do

Manage and resolve Tier 2 recruiting systems requests, troubleshoot issues across multiple enterprise platforms, and maintain support resources.

Why It Might Be a Fit

This is a hands-on operational role suited to someone who enjoys troubleshooting, managing service requests, working across multiple enterprise platforms, and simplifying complex processes for users.

Requirements

• Experience in recruiting operations, People Operations, systems support, service delivery, customer support, or a comparable operational environment.
• Experience managing a request queue, ticketing platform, or case-management process.
• Demonstrated ability to troubleshoot system issues, follow established processes, and determine when escalation is necessary.
• Strong organizational skills, attention to detail, follow-through, and ability to prioritize competing requests.
• Ability to document work clearly and provide timely updates to users and stakeholders.
• Experience handling confidential candidate, employee, or recruiting information.
• Experience with Jira, Salesforce, ServiceNow, Zendesk, or a comparable ticketing or case-management platform.
• Professional fluency in English.
• Ability to work full-time onsite in Mexico City.