Customer Success Manager | Asia-Pacific

Role Overview

Build strong, long-term relationships with customers across the Asia-Pacific region, ensuring they get maximum value from SkyGeo’s products and services. Work closely with various teams to create a consistent and high-quality customer experience.

What You Will Do

Own and develop relationships with customers, lead onboarding, maintain regular contact, and proactively identify where customers need support. Help customers expand their use of InSAR and improve the value they receive from our products.

Why It Might Be a Fit

The role offers real ownership over customer relationships, retention, and growth, with a scale-up environment that provides freedom for initiative, personal growth, and career development.

Requirements

• At least 3 years of experience in Customer Success, Technical Account Management, Account Management, or a similar customer-facing role.
• A strong track record of building and maintaining professional client relationships.
• Experience working with technical products, data-driven services, engineering customers, or other complex B2B solutions.
• Graduate degree in engineering, geoscience, science, or another relevant technical field is preferred.
• Ability to understand technical concepts and communicate them clearly without needing to be the technical specialist.
• Strong organizational skills and the ability to coordinate multiple customers, stakeholders, and internal teams.
• A proactive approach to customer engagement — you identify issues and opportunities rather than waiting for customers to raise them.
• Commercial awareness and an understanding of retention, renewals, and account growth.
• Excellent communication skills in English; an additional language relevant to the Asia-Pacific region is a plus.
• An entrepreneurial and pragmatic mindset.
• Willingness to travel within the Asia-Pacific region when required.

Benefits

• Opportunity to help build and shape SkyGeo’s Customer Success presence in a growing region.
• Work with innovative satellite technology and customers managing complex, real-world engineering challenges.
• Collaborate with technical and commercial colleagues across an international organization.
• A role with real ownership over customer relationships, retention, and growth.
• A scale-up environment with a lot of freedom for initiative, personal growth, and career development.
• A diverse international team with 10+ nationalities.