Customer Onboarding & Retention Lead – Australia Clients – Remote

Sleek is a tech-enabled unicorn that automates back-office processes for micro SMEs. The Customer Onboarding & Retention Lead will develop strong customer relationships, ensure smooth onboarding and account management, and optimise the client journey.

Requirements

• Minimum 3 years experience in Customer Success, Customer Support, or Account Management
• Experience in high-growth environments (SaaS, fast-scaling SMEs) is a plus
• Strong organisational, interpersonal, and communication skills
• A problem-solving attitude, pragmatic approach, and data-driven thinking
• Humility, ownership, structured thinking, and the ability to have tough conversations in a positive way

Benefits

• Competitive market salaries
• Generous paid time off and holiday schedules
• Employee share ownership plan
• Opportunities for internal and external training programmes
• A diverse and inclusive environment
• A chance to be part of a certified B Corp