Director of Revenue Operations

Role Overview

The Director of Revenue Operations will help build, run, and improve the systems and processes that power Smartcat’s go-to-market organization, spanning both pre-sale and post-sale motions, using AI as a core part of how they work to accelerate analysis, automate workflows, and improve decision-making across the customer lifecycle.

What You Will Do

Partner with GTM teams to solve operational challenges across the customer lifecycle, use AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work, deliver clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions.

Why It Might Be a Fit

The ideal candidate will have 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment, with a track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change.

Requirements

• 4-7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment
• Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines
• Strong practical fluency with generative AI and automation tools
• Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations
• Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations
• Experience working across a modern GTM technology stack
• A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution
• Strong problem-solving, prioritization, communication, and stakeholder-management skills
• Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption

Benefits

• Global, connected team
• Be part of an AI Native Organization
• Innovating a $100 Billion industry
• Join the rocketship to scale-up 10x and beyond together
• Smartcat Culture Code: Where Diversity Meets High Performance