Customer Onboarding Manager

Role Overview

The Customer Onboarding Manager will assist newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. This role will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions.

What You Will Do

The Customer Onboarding Manager will be responsible for training clients on all key aspects of Smartly’s platform, showcasing how to set up reporting views, and tailoring the onboarding journey to each customer.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of digital experience, strong understanding of digital advertising platforms, and excellent communication and interpersonal skills.

Requirements

• 3-5 years digital experience
• Strong understanding of digital advertising platforms and tools
• Experience working with Google Sheets
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Excellent communication and interpersonal skills
• Detail-oriented and highly organized, with strong project management skills
• Problem-solving mindset and ability to navigate complex situations
• Self-motivated and proactive, with the ability to work independently and prioritize tasks
• Ability to thrive in a fast-paced and collaborative team environment
• Bachelor’s degree in a relevant field or equivalent practical experience

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• Unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities