Customer Onboarding Manager

Remote Full TimePhilippines (Remote)Smartly.io

Role Overview

Assist new customers with the onboarding process, ensuring a seamless transition to the Smartly platform. Work closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions.

What You Will Do

Be a subject matter expert on Smartly’s products and services, train clients on key aspects of the platform, and tailor the onboarding journey to each customer.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of digital experience, a strong understanding of digital advertising platforms, and excellent communication and interpersonal skills.

Requirements

  • Bachelor’s degree in a relevant field or equivalent practical experience
  • 3-5 years digital experience ideally in a Social Media role
  • Strong understanding of digital advertising platforms and tools
  • Experience working with Google Sheets
  • Proficiency in creating visually appealing presentations using Google Slides
  • Excellent communication and interpersonal skills
  • Detail-oriented and highly organized, with strong project management skills
  • Problem-solving mindset and ability to navigate complex situations
  • Self-motivated and proactive, with the ability to work independently and prioritize tasks

To apply for this job please visit job-boards.greenhouse.io.

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