Customer Success Manager

Role Overview

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth.

What You Will Do

Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes. Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy.

Why It Might Be a Fit

Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships. Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.

Requirements

• Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
• Relevant experience in media/digital agencies is a plus
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
• Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
• Ability to explain complex concepts clearly and translate data into practical insights
• Willingness to travel for customer meetings, conferences, and industry events when needed