Customer Success Manager

Role Overview

We’re looking for a dynamic Customer Success Manager to join our growing Enterprise Customer Success team, helping advertisers unlock greater performance and creativity in social advertising.

What You Will Do

Manage a growing book of business, drive adoption and outcomes, and deliver first-class support to customers.

Why It Might Be a Fit

You will be the crucial link between customers, partners, and our Product Development teams, building solutions for business needs and outcomes.

Requirements

• 5+ years of relevant experience in a customer success or similar customer-facing function
• Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
• Highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Results-driven mentality, with a bias for action and collaboration
• Ability to explain complex concepts clearly and translate data into insights
• Self-driven, entrepreneurial spirit
• Strong spoken and written communication skills
• Ability and willingness to travel for meetings, conferences and industry events (when possible)

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• Unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Choice of computer (MAC or PC)