Revenue Operations Manager

How Will You Make a Difference?

The Revenue Operations Manager will lead the operational engine that supports SmartSearch’s revenue growth. You will own and optimise the infrastructure — CRM, data & reporting, demo tooling, prospecting workflows — that enables our sales, commercial, and customer-facing teams to perform at their best. You will provide weekly, accurate revenue KPI reporting to the Executive Leadership Team (ELT) and heads of department, ensure CRM hygiene and etiquette, and own solution delivery for all sales-enablement tools.

Varied Day To Day Responsibilities

Process & Execution

• Translate strategic initiatives from the Chief Revenue Officer into operational workflows.
• Design and enforce lead management, opportunity stages, and handover processes between Lead Generation and Sales.
• Oversee data hygiene, enrichment, and segmentation to ensure accuracy of reporting.

Systems & Tools

• Manage CRM (HubSpot), sales engagement platforms, and reporting tools.
• Partner with CRM Admin to implement new automations, fields, and integrations.
• Evaluate new technology vendors and ensure adoption across teams.

Reporting & Insights

• Build dashboards and reporting cadence for SDR leaders, Sales Directors, and Marketing.
• Conduct pipeline analysis, conversion metrics, and territory coverage reports.
• Provide insights that enable leadership to make data-driven decisions.

Enablement & Training

• Work with Sales to design onboarding programs for SDRs and Sales teams.
• Roll out new playbooks, messaging, and process changes.
• Track adoption and effectiveness of enablement initiatives.

Team Leadership

• Directly manage Analysts, CRM Admin, and Enablement staff.
• Ensure clear KPIs, prioritisation, and accountability within the operations team.

What Are We Looking For in a Candidate?

• 3–6 years in Sales/Revenue Operations, Business Operations, or related roles.
• Strong experience with CRM (HubSpot/SFDC), reporting, and sales engagement tools.
• Proven track record of optimising processes and driving adoption.
• Analytical mindset, confident with data interpretation and storytelling.
• Ability to work cross-functionally with Sales, Marketing, and Customer Success leaders.
• People management experience preferred.

What Is Life Like at SmartSearch?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

Company Benefits

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym