Role Overview
The Customer Experience Advisor will provide professional support to customers through various communication channels, align with company values, and maintain accurate customer records. The role requires strong customer service skills, ERP experience, and problem-solving abilities.
What You Will Do
The advisor will process orders, credits, and account updates, research order history and customer details, handle difficult customer conversations, and identify root causes of issues. They will also monitor account trends and communicate concerns to appropriate parties.
Why It Might Be a Fit
The ideal candidate will have advanced customer service skills, strong ERP experience, and excellent problem-solving skills. They should be able to work effectively with cross-functional teams and prioritize competing demands.
Requirements
- Advanced customer service skills
- Strong ERP/order management system experience
- Excellent problem-solving skills
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Ability to prioritize competing demands and work effectively with cross-functional teams
- Hands-on ERP experience
- SAP, SAP S/4HANA, or comparable ERP/order management experience
- Bachelor’s Degree preferred
- Minimum of 5 years’ progressive customer service experience
To apply for this job please visit secure4.saashr.com.
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