The Customer Experience Expert plays a key role in enhancing passenger satisfaction across the metro network during its Operations & Maintenance (O&M) phase. This role focuses on improving the overall customer journey by analyzing passenger feedback, identifying service gaps, and implementing customer-centric initiatives.
Requirements
- Bachelor’s degree in Customer Relations, Business Administration, or related field
- 10–15 years of experience in customer service management or customer experience roles
- Experience in transportation, metro, or infrastructure sectors (preferred)
- Strong analytical skills to interpret customer feedback and service data
- Experience in developing and managing customer experience KPIs and reporting
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with cross-functional teams
- Proficiency in customer feedback tools, reporting systems, and analysis
Benefits
- Tax-free salary
- Life insurance coverage
- Medical insurance
- Annual leave balance
- Company gratuity scheme
- Discretionary bonus program
- Annual flight contribution
- Transportation & housing allowances
- Employee Wellbeing Program
To apply for this job please visit slihrms.wd3.myworkdayjobs.com.
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