Customer Experience Representative

Role Overview

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis.

What You Will Do

Create a welcoming experience for every customer, provide product recommendations and cannabis education, operate the POS, handle payments, and issue receipts, restock shelves and support basic inventory tasks, ensure compliance with cannabis regulations, including ID verification.

Why It Might Be a Fit

Customer service, retail, or hospitality experience is an asset, strong communication skills and a customer-first attitude, cannabis selling certification, ability to stand for extended periods and lift up to 40 lbs, eligible to pass a Criminal Record Check.

Requirements

• Customer service, retail, or hospitality experience
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Benefits

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees
• Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.