Customer Experience Representative

Role Overview

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis.

What You Will Do

Create a welcoming experience for every customer, provide product recommendations and cannabis education, operate the POS, handle payments, and issue receipts, restock shelves and support basic inventory tasks, ensure compliance with cannabis regulations, including ID verification.

Why It Might Be a Fit

Ideal for someone who loves building relationships, eager to learn and make a positive impact in a growing industry. Career growth and internal promotion opportunities, in-depth product training and ongoing learning, supportive, team-oriented environment, employee product discounts across our retail banners, competitive wages and flexible scheduling options.

Requirements

• Customer service, retail, or hospitality experience is an asset
• Strong communication skills and a customer-first attitude
• Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
• Minimum age requirement based on province (18/19+)
• Ability to stand for extended periods and lift up to 40 lbs
• Eligible to pass a Criminal Record Check

Benefits

• Career growth and internal promotion opportunities
• In-depth product training and ongoing learning
• Supportive, team-oriented environment
• Employee product discounts across our retail banners
• Competitive wages and flexible scheduling options
• Employee & Family Assistance Program (EFAP) available to all employees
• Health, dental, prescription drug coverage, and paid vacation for full-time employees