Customer Experience Specialist

Role Overview

The Customer Experience Specialist will be the owner of Userpilot and the director of everything customers see in our software. They will bring coherence and determine priorities with the teams. They will improve onboarding, activation, and product adoption, and help customers discover additional services and solutions from our ventures.

What You Will Do

The Customer Experience Specialist will use multiple departments at Snelstart to guide customers through our software using Userpilot. They will analyze customer journeys, product use, and feedback to discover bottlenecks and opportunities. They will set up and manage Userpilot, build, test, and improve flows and campaigns in our software for onboarding, adoption, customer retention, and suitable additional products.

Why It Might Be a Fit

The ideal candidate will have experience with CX, digital adoption, product marketing, or product growth. They will be able to translate insights into concrete improvements and implement them themselves. They will have a strong analytical ability and be able to combine customer feedback with usage data.

Requirements

• HBO or WO work and thinking level
• Experience with CX, digital adoption, product marketing, or product growth
• Analytical ability
• Knowledge of segmentation, event tracking, and flows

Benefits

• Hyper-ergonomic office chair
• Sit-stand desk
• Healthy lunch
• Fresh bread
• Vegetables
• Fruit
• Yogurt
• Nuts
• Fresh coffee
• Delicious tea
• 30 vacation days
• 8% vacation allowance
• Good pension scheme
• €190 net payment twice a year
• Laptop
• €1500 training budget per year
• Home work possibilities