Federal Customer Success Manager

Role Overview

The Federal Customer Success Manager works with the Director, Federal Sales and the Federal Strategic Account Manager to ensure the sales organization operates efficiently and responsively. The role supports a federal sales team selling to U.S. federal, DoD and defense industry customers, primarily through channel partners.

What You Will Do

The CSM will primarily support smaller and lower-complexity customer accounts, inbound and reactive customer inquiries, internal sales operations and administrative workflows, and cross-team coordination and routing of requests.

Why It Might Be a Fit

The ideal candidate will have experience supporting federal or defense sales, including distributors, resellers and primes, and be able to predict and navigate the long and complex sales cycle, and sustainment efforts.

Requirements

• Experience supporting federal or defense sales, including distributors, resellers and primes
• Ability to predict and navigate the long and complex sales cycle, and sustainment efforts
• Familiarity with FAR and DFAR
• Experience in sales operations, inside sales support, or administrative sales roles
• Comfort working in a tech or hardware sales environment
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Clear written and verbal communication skills
• Experience with CRM systems and internal sales tools, HubSpot preferred
• Customer-focused mindset with a strong sense of urgency
• Must be a ‘U.S. Person’ as defined by ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to access export-controlled technology

Benefits

• Comprehensive medical, dental, and vision insurance for employees and eligible dependents with HSA seeding
• 401(k) retirement plan with 5% company matching
• Generous paid time off, company holidays, and paid parental leave
• 100% Company-paid life and disability insurance
• Flexible work arrangements, where applicable
• Professional development and learning opportunities
• Employee Assistance Program (EAP) and wellness resources