Head of Customer Success

Role Overview

As Head of Customer Success at Socket, you’ll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams.

What You Will Do

Build and lead exceptional teams. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success. Establish clear ownership, accountability, and a culture of continuous improvement.

Why It Might Be a Fit

You bring: 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership. Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.

Requirements

• 12+ years of experience in Customer Success, Account Management, or related customer-facing functions
• 5+ years in senior leadership
• Proven experience building and scaling technical, customer-facing organizations within B2B SaaS
• A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability
• Demonstrated success improving customer adoption, retention, and measurable business outcomes
• Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities
• A data-driven approach to understanding customer health, measuring performance, and making strategic decisions
• Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first, with quarterly team off-sites