Principal Product Operations Manager

Role Overview

The Principal Product Operations Manager sits at the center of Product Operations, owning the tools, reporting, and processes that give product teams visibility into what’s happening. This role is a hybrid of centralized and embedded Product Ops, serving every product team consistently while also being close to individual product lines.

What You Will Do

Own the product systems & tools stack, manage the intake and prioritization workflows, build and maintain dashboards and reports, and drive process, efficiency, and team enablement.

Why It Might Be a Fit

This role requires a generalist mindset, strong analytical skills, and excellent documentation and communication skills. The ideal candidate has 10+ years of experience in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, and is comfortable building dashboards and reports, and designing and documenting repeatable processes.

Requirements

• 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role
• Hands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work-tracking tool (e.g., Jira, Linear, Azure DevOps)
• Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus
• Experience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing one
• Working knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them
• Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision
• Strong analytical skills — able to turn messy or scattered data into something people can act on
• A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week
• A bias toward noticing inefficiency and fixing it, even when it falls outside the ‘official’ scope of the role
• Excellent documentation and communication skills — you’re the connective tissue between central leadership and embedded product teams
• Ability to work autonomously on a small, fast-moving team where priorities shift

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or equivalent retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities