Customer Success Manager

Role Overview

As a Customer Success Manager, you will own the relationship with up to 30 of the UK’s leading solar installers, ensuring they get the results they signed up for and trust the numbers. You will work in a hybrid environment, with two days a week in the Manchester office and the rest from home.

What You Will Do

Your main responsibilities will include running the introduction call, setting up the WhatsApp group, and running the onboarding call to gather everything the pod needs and book the shoot. You will also own the relationship as the client’s first point of contact, handle their requests and concerns, and explain the results in plain English.

Why It Might Be a Fit

We are looking for someone who is honest by default, would rather fix a problem than hide it, and is as comfortable sending a casual WhatsApp to a local installer as leading a performance review with a national company. You will be part of a team that is AI-first, with a clear path to Head of Customer Success, and offers competitive pay, real room to climb, and a speedboat-like environment where good ideas can be tested and rolled out quickly.

Requirements

• Experience in client success, account management or client services is a bonus, especially at a marketing, creative or media agency
• Strong organisation and record-keeping across a book of up to 30 clients
• Able to be in our Manchester office two days a week and travel across the UK to meet clients

Benefits

• £36,000 base salary
• £45,000 on-target earnings
• Bonuses tied to monthly churn and commission on the services you sell
• Team-wide bonuses when we hit company milestones
• 28 days’ paid holiday, plus Christmas Eve and New Year’s Eve off
• Hybrid working
• UK travel to meet clients, with every expense covered
• A speedboat-like environment where good ideas can be tested and rolled out quickly