Partner Success Manager, Product Operations

Role Overview

As Partner Success Manager, Product Operations, you’ll play a critical role in helping local governments successfully adopt and use SolarAPP’s technology, making clean energy permitting and inspections faster, easier, and more accessible. You’ll independently manage a portfolio of local government jurisdictions and contractors, serving as a trusted partner throughout their experience with SolarAPP.

What You Will Do

You’ll own and strengthen jurisdiction relationships, proactively resolve challenges, and drive adoption and long-term platform success. You’ll also manage your portfolio and improve operations, gathering and communicating jurisdiction feedback to improve the product and customer experience.

Why It Might Be a Fit

This is a relationship-driven, hands-on role, focused on expanding utilization of the SolarAPP product and strengthening relationships with our partners. We’re looking for someone who thrives on building trust, navigating complex stakeholder relationships, and taking ownership of problems from start to resolution.

Requirements

• 4–6 years of experience in account management, customer success, partner relationship management, client-facing operations, or a related field
• Strong relationship management skills, with a proven ability to build trust, maintain long-term partnerships, and navigate relationships with diverse external stakeholders
• Independent ownership and sound judgment
• Proactive problem-solving and follow-through
• Emotional intelligence and composure under pressure
• Excellent written and verbal communication skills
• Strong organizational and prioritization skills
• Technical curiosity and adaptability

Benefits

• Medical, dental, vision
• 401K with 5% employer match
• Employer-paid short and long-term disability, and life insurance
• Unlimited paid time off (PTO)
• Parental leave
• $75 monthly internet stipend
• Engagement: Full-time
• Base salary: $100,000 – $125,000
• Travel: Travel expenses for association meetings, events and site visits are covered
• Benefits: Medical, dental and vision; 401(k) with employer match; employer-paid disability and life insurance; unlimited PTO; parental leave; monthly internet and work-from-home stipends
• $500 work-from-home stipend for each new hire