Customer Success Manager

Role Overview

The Customer Success Manager will identify opportunities to expand client engagement and improve utilization of company products and services by understanding customer requirements and supporting evolving business needs. They will manage end-to-end customer service delivery activities from onboarding through ongoing account retention and service improvement.

What You Will Do

Deliver compelling presentations, proposals, and product demonstrations to maximize client alignment with our services. Perform client relationship management and service delivery duties for a portfolio of key clients.

Why It Might Be a Fit

The ideal candidate will have 10–15+ years of customer service, client account handling, and/or management experience, with a demonstrated ability to effectively engage customers with varying levels of technical aptitude.

Requirements

• Bachelor’s in Communications, Business or other relevant field preferred
• 10–15+ years of customer service, client account handling and/or management experience
• Demonstrated ability to effectively engage customers with varying levels of technical aptitude
• Ability to build rapport in a friendly and helpful manner across all lines of communication
• Clear, concise, and professional communication skills across all business settings
• Ability to prioritize work and execute with a sense of urgency
• Innate problem-solving skills
• Ability to apply critical thinking skills to identify and solve problems
• Ability to understand data and identify trends, gaps, and issues
• Ability to think outside the box and proactively apply creative solutions to client accounts
• Ability to work as a member of a team as well as independently
• Written and verbal multi-lingual communication skills highly preferred

Benefits

• AUD 90,000 – AUD 95,000 per annum
• MS Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
• Zendesk, CRM’s, Salesforce, Monday.com, driver safety and telematics programs
• Basic office equipment