Customer Success Manager

Role Overview

As a Customer Success Manager, you will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product.

What You Will Do

Run monthly check-ins across your book, drive smooth onboarding, grow adoption, protect retention and find growth, handle escalations with care, build playbooks and programs, and support Sales when needed.

Why It Might Be a Fit

You will be expected to propose, launch, and deliver initiatives aligned with team and company goals, prioritize competing tasks and projects based on value, effort, timelines, and business impact, communicate progress and risks clearly, and apply feedback.

Requirements

• 4+ years managing customer accounts in a SaaS environment
• Strong written and verbal communication, including the ability to explain technical topics simply
• A consultative approach: you connect customer outcomes to revenue growth and advocate for the customer
• Comfort with data and prioritization: you can review a book of 100 accounts and know where to focus
• Technical curiosity and quick learning: you pick up new platforms and tools quickly, and you’re eager to become an expert in our product to help drive customer adoption and retention

Benefits

• Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account
• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs
• Meaningful equity: Every full-time, permanent employee has a stake in our growth
• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar – together
• Candid culture: Clear expectations, honest feedback, and no politics
• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun