Role Overview
The Customer Experience Specialist will own a portfolio of client relationships, proactively guiding customers through all business stages, driving solution adoption, and building trust to transform into an essential partner.
What You Will Do
The role involves owning and growing accounts, driving strategic expansion, building trust and influence, leading business reviews, collaborating cross-functionally, staying ahead of risk, and tracking and optimizing client relationships.
Why It Might Be a Fit
The ideal candidate is bilingual, has 2-4 years of experience in account management, customer success, sales, or related roles, and has a proven ability to identify commercial opportunities and close them by building consensus and delivering value.
Requirements
- Bilingual (French & English)
- 2–4 years in Account Management, Customer Success, Sales, or other client-facing roles
- Proven ability to identify commercial opportunities and close them
- Bachelor’s degree in Business, Psychology, Communications, or a related field
To apply for this job please visit gurussolutions.com.
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