Customer Success Manager (m/w/d)

Leading a project to success together with customers makes you happy? Achieving measurable effects and thus generating real impact is what drives you? Does the challenge of keeping several balls in the air spur you on even more? And at the same time you would like to make the internet a little bit safer – in one of the most exciting branches of digitization – together with a highly motivated team of software developers and ex-consultants? Then you should read on!

Your tasks

  • Management of awareness projects with customers
  • Advising customers on cyber security awareness measures
  • Conception and implementation of business reviews
  • Proactive support of customers in achieving their goals
  • Further development of the customer relationship in cooperation with our sales team
  • Participation in the further development of our products (contribution of experience from customer projects)

Your profile

  • Strong customer focus and drive to customer success
  • 1 year of practical experience as a Customer Success Manager or as a project manager or in the organization of projects
  • University bachelor’s degree or comparable
  • Very good knowledge of German and English
  • Fun in interacting with customers and colleagues
  • You can keep many balls in the air at the same time and don’t get hectic even in sometimes stressful situations
  • IT affinity and basic knowledge

Why us?

  • Independent work in a team and steep development opportunities in a rapidly growing company in the field of cyber security / IT security 🚀
  • 33 days vacation ☀️
  • Maximum flexibility: work from your home office
  • Mobility Package (subsidized bicycle or public transport subsidy)
  • Employer-funded pension
  • Option for a KiGa place through our cooperation “SoSafe x FRÖBEL”
  • Company Retreat Summer 2023 – Enjoy the sun with your colleagues, make valuable contacts, share knowledge and develop new ideas over a few drinks. All-inclusive of course! 🍹
  • Lots of weekly (virtual and physical) networking formats like “Team Bootcamp”, Coffee Chat Roulette and Tech Talks
  • Over 20 communities that bring our Safeys together and create trusting relationships. We learn from each other and have a real impact on how we want to design our workplace ❤️

About us

Make the digital world a little safer together with us! As one of the fastest growing Security Awareness Scale-Ups worldwide, we focus on people – and with our learning psychological approach we are completely redefining the status quo in the field of digital security.

With strong VC funding behind us, we are looking for more motivated team players to support us in our ambitious mission and international expansion. At SoSafe you take responsibility for your work and growth and boost your career to the next level!

If you want to make a difference, if you value an open-minded environment that values diversity and community, and if you want to associate something meaningful with what you do, then SoSafe could be just the right place for you!

Are you our next cyber security hero? Become part of our success story and apply now!

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