Customer Experience & Operations Coordinator

Role Overview

This remote role combines customer support, reservations, and membership assistance with proactive customer engagement and coordination of day-to-day facility operations.

What You Will Do

Respond to customer inquiries, assist with court bookings, update reservations, and document customer interactions.

Why It Might Be a Fit

The ideal candidate has strong organizational skills, excellent customer service skills, and experience in customer-facing roles.

Requirements

• At least one year of relevant experience in customer service, hospitality, administrative coordination, reservations, sales support, or a similar customer-facing role.
• Excellent spoken and written English, with a professional phone manner and strong customer service skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple conversations, tasks, and follow-ups at the same time.
• Comfort using spreadsheets and learning multiple communication, booking, customer management, and administrative tools.
• A reliable, self-directed approach to work, with sound judgment about when to resolve an issue and when to escalate it.

Benefits

• Flexible work-from-home schedule
• US holidays off
• Opportunities for professional growth and development