Role Overview
Responsible for existing customers, especially by phone and in MS-Teams calls, to ensure they use the full product portfolio of SO’USE. Goal is to have customers use the full product portfolio and recognize upsell potential.
What You Will Do
Seek contact before problems arise, recognize upsell potential, bring it up in conversation, and work on training or further products to ensure online orders. Take criticism and complaints seriously, remain calm, and resolve difficult situations.
Why It Might Be a Fit
Proactive tasks, develop processes, and give customer feedback to the product team. Strong communication, emotional intelligence, and empathy required.
Requirements
- Customer success experience, ideally in a gastronomic tech company
- Account management or sales experience
- Gastronomic cash systems experience
- Sales skills
- Emotional intelligence and empathy
- Proactive and self-motivated
- Independent work style
- Quick understanding of new products and processes
- No fear of AI
- Open to new tools and using them naturally
Benefits
- Salary: Total salary of 45,000 to 60,000 euros per year
- Design freedom
- Perspective for developing the area prospectively as team leader
- Flexible working hours
- Flat hierarchies
- Relaxed atmosphere in the team
- Regular feedback and workshops
To apply for this job please visit join.com.
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