Customer Success Manager – Hybrid

Role Overview

Join our clients rapidly growing SaaS software company to foster and maintain long-term relationships with customers, leading the account team, and collaborating across departments to assess the status, identify opportunities, and address challenges for each assigned account.

What You Will Do

Build and maintain strong relationships with decision-makers and stakeholders, identify customer goals, challenges, and needs, drive product value and adoption, conduct regular check-ins with customers, and track and report key performance metrics.

Why It Might Be a Fit

You will have a minimum of 2 years of experience in customer success, account management, or strategic consulting roles, experience in SaaS or a retail-related background, and proven expertise in addressing and supporting complex and strategic enterprise customer requirements.

Requirements

• Minimum of 2 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities
• Experience in SaaS or a retail-related background
• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements
• Demonstrated success in consistently achieving and exceeding targets
• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes
• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences
• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations
• Fluent in spoken and written English and Dutch