Customer Success Manager

Role Overview

Join our clients rapidly growing SaaS software company as a Customer Success Manager in the European Customer Success team. Support a growing customer base by partnering with internal teams to design and execute scalable engagement programs.

What You Will Do

Design, execute, and scale client success programs, drive customer retention, and partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey.

Why It Might Be a Fit

You will have 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role, full professional fluency in Dutch and English, and solid experience working within a SaaS environment.

Requirements

• 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role
• Full professional fluency in both Dutch and English (written and verbal)
• Solid experience working within a SaaS environment
• Proven ability to manage customer relationships dynamically monitoring account health scores, identifying early warning triggers, and swiftly resolving client risks
• Understanding of customer retention principles, with a demonstrated ability to move the needle on retention metrics and reduce churn
• Excellent track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support
• Exceptional organizational, prioritization, and time-management skills with the ability to handle multiple key accounts seamlessly

Benefits

• Hybrid work model where you can go into the office 2 days per week