Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will act as a strategic advisor, fostering and maintaining long-term relationships with customers, leading the account team, and collaborating across departments to assess the status, identify opportunities, and address challenges for each assigned account.

What You Will Do

The tasks will include building and maintaining strong relationships with decision-makers and stakeholders, identifying customer goals, challenges, and needs, driving product value and adoption, conducting regular check-ins with customers, managing a portfolio of up to 15-25 accounts, and tracking and reporting key performance metrics.

Why It Might Be a Fit

To be a good fit for the Senior Customer Success Manager role, you will have a minimum of 6 years of experience in customer success, account management, or strategic consulting roles, proven expertise in addressing and supporting complex and strategic enterprise customer requirements, and demonstrated success in consistently achieving and exceeding targets.

Requirements

• Minimum of 6 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities
• Proven expertise in addressing and supporting complex and strategic enterprise customer requirements
• Experience in SaaS or a retail-related background
• Demonstrated success in consistently achieving and exceeding targets
• Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes
• Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences
• Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations
• Fluent in spoken and written German and English