Change Manager, Customer Experience

Role Overview

The CX Change Management team at S&P Global Energy leads strategic initiatives that support customer experience programs. The team enables successful transitions, drives adoption, and sustains improvements that reinforce S&P Global Energy’s commitment to delivering world-class customer experiences.

What You Will Do

As a Change Manager, you will lead the development and execution of change management strategies across all Customer Experience initiatives, partner with the Program Management team, and design and implement change strategies based on the Prosci methodology.

Why It Might Be a Fit

The role requires a strong, collaborative relationship with stakeholders across the organization to foster trust, encourage feedback, and drive alignment throughout each change initiative.

Requirements

• Proven experience in change management or project management
• APM Project Management certification
• Prosci Change Management certification
• Bachelor’s degree in social sciences or a related discipline

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics