Role Overview
The Customer Success Manager will be part of the EMEA Customer Success team at S&P Global Energy, focusing on value, trust, and delight for customers. The role involves proactive and reactive customer engagement, developing trust and relationships with clients, and ensuring a smooth onboarding process.
What You Will Do
The Customer Success Manager will engage with customers to understand their needs, onboard customers, conduct training sessions, and develop strong relationships with key stakeholders. They will also monitor customer data, identify opportunities for further engagement, and provide insights to enhance customer experience.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in customer success, account management, or a similar role, with fluency in English and German. They will be able to communicate effectively, manage multiple accounts and projects, and travel to meet clients.
Requirements
- Fluency in English and German
- 3+ years of experience in customer success, account management, or a similar role
- Proficiency in Gainsight, Salesforce, or similar
- Industry knowledge (energy, commodities, finance) is an advantage
- Strong communication skills, both written and verbal
- Proven ability to manage multiple accounts and projects simultaneously
- Ability to travel to meet clients
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
To apply for this job please visit spgi.wd5.myworkdayjobs.com.
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