Role Overview
The Customer Success Manager will be part of the EMEA Customer Success team at S&P Global Energy, focusing on value, trust, and delight for customers. The role involves proactive and reactive customer engagement, developing trust and relationships with clients, and providing insights and recommendations to enhance customer experience and success.
What You Will Do
The responsibilities include engaging with customers to understand their needs, onboarding and training customers, developing and maintaining strong relationships with key stakeholders, monitoring customer data, and serving as a trusted advisor to continue improving the customer experience.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in customer success, account management, or a similar role, with strong communication skills, the ability to manage multiple accounts and projects simultaneously, and proficiency in Gainsight, Salesforce, or similar.
Requirements
- Fluency in English and Italian
- Bachelor’s degree in business-related discipline
- 3+ years of experience in customer success, account management, or a similar role
- Proficiency in Gainsight, Salesforce, or similar
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
To apply for this job please visit spgi.wd5.myworkdayjobs.com.
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