Customer Success Manager

Role Overview

As a Customer Success Manager, you will help Dutch customers realize measurable value from Spacewell’s Workplace, Energy, Asset, and Maintenance solutions. You will act as a strategic partner for a portfolio of B2B customers, guiding them from onboarding and adoption to value realization, renewal, and expansion across the full Spacewell portfolio.

What You Will Do

You will be responsible for the full customer lifecycle of your accounts, with a strong focus on onboarding, value, retention, and expansion. This includes leading and coordinating onboarding and implementation for new customers, acting as the primary point of contact for your customer portfolio, and facilitating Quarterly Business Reviews.

Why It Might Be a Fit

You will be a customer-centric, data-driven relationship builder who enjoys working at the intersection of technology, business value, and long-term partnerships. You will have a proven track record in driving retention and expansion, and be familiar with the SPICED framework and other modern customer-centric methodologies.

Requirements

• Bachelor’s degree in Engineering, IT, Business, or a related field (or equivalent experience)
• 2–4 years of experience in Customer Success or account management in a B2B SaaS environment
• Experience in PropTech, facility management, energy management, or building operations is a strong plus
• Proven track record in driving retention and expansion
• Familiarity with, or strong interest in, the SPICED framework and other modern customer-centric methodologies
• Comfortable working with CRM and Customer Success tools, including health scores and structured account data
• Strong business acumen and the ability to engage with operational, financial, and executive stakeholders

Benefits

• Competitive salary package tailored to your experience
• Performance-based bonus
• Company lease car
• 28 days of holiday
• Flexible hybrid working
• Work in a modern, inspiring office
• 60% employer contribution to your pension
• Homeworking allowance
• Lease-a-bike program
• Benefits to work discounts
• Fun Thursday afternoon drinks
• Big summer events
• Cozy Christmas celebrations

Tagged as: Data Analysis