Role Overview
Play a key role in standing up and running SpaceX’s commercial infrastructure by owning order-to-cash collections across Grok API usage, subscriptions, and enterprise agreements.
What You Will Do
Build and maintain the playbook for outreach, disputes, dunning, service restrictions, and escalations; review high-risk work; own accounts through outreach, dispute resolution, payment application, and reconciliation when required.
Why It Might Be a Fit
The ideal candidate treats every interaction as a customer service moment, follows (and improves) established processes, flags issues early, and takes initiative to automate, coach, and drive results.
Requirements
- Bachelor’s degree
- 1.5+ years of experience in collections, billing, accounts receivable, or order-to-cash
- Experience owning a receivables portfolio and its results (cash collected, aging, customer conversations)
- Comfort working across systems such as Salesforce, NetSuite, and billing platforms
- Strong Excel or Google Sheets skills
- Experience using AI for repetitive work
- Excellent written, verbal, and interpersonal communication skills
- Multi-entity or multi-currency receivables experience
- SOX, audit support, credit review, or credit-risk experience
- SQL, Databricks, D365, or other self-service data skills
Benefits
- Pay Range: Level 1: $95,000.00 – $130,000.00, Level 2: $110,000.00 – $155,000.00
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- 3 weeks of paid vacation
- 10 or more paid holidays per year
- Paid sick leave
To apply for this job please visit boards.greenhouse.io.
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