Role Overview
The Customer Success Manager, Asia is the primary SpaceX contact for an assigned book of resellers in Asia. The person in this role will be accountable for revenue growth, service activation, and the day-to-day health of the Asia Reseller accounts.
What You Will Do
Serve as the primary contact for assigned reseller accounts in Asia, manage each account from contract signature through onboarding, grow revenue in the assigned book, and track shipments, activations, and payments against revenue targets.
Why It Might Be a Fit
The ideal candidate will have a record of growing revenue in existing accounts, ability to handle executive communication, commercial negotiation, and operational escalation, and experience in Asia with multi-country accounts.
Requirements
- Bachelor’s degree OR; a high school diploma or equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
- 5+ years owning a defined book of business, with accountability for retention, revenue realization, expansion, or collections.
- 5+ years supporting customers on a technical product or service, including channel or reseller relationships.
- Fluency in both spoken and written English is essential for this role, as the position involves regular communication and coordination with US based operations teams and stakeholders.
To apply for this job please visit job-boards.greenhouse.io.
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