Starlink Customer Success Manager (Europe)

Role Overview

The Customer Success Manager, Europe is the primary SpaceX contact for an assigned book of resellers. The role is accountable for revenue growth, service activation, and the day-to-day health of those accounts.

What You Will Do

Serve as the primary contact for assigned European reseller accounts, manage each account from contract signature through onboarding, grow revenue in the assigned book, and track shipments and payments against revenue targets.

Why It Might Be a Fit

The ideal candidate will have experience in account management, customer success, business development, operations, or a technical customer-facing role, and will be able to handle executive communication, commercial negotiation, and operational escalation.

Requirements

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma or equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
• 5+ years owning a defined book of business, with accountability for retention, revenue realization, expansion, or collections.
• 5+ years supporting customers on a technical product or service, including channel or reseller relationships.
• Professional fluency in written and spoken English.
• Ability to handle executive communication, commercial negotiation, and operational escalation in the same period.
• A record of growing revenue in existing accounts while keeping orders, delivery, and payment current.
• Experience in Europe with multi-country accounts, including differences in regulation, currency, tax, logistics, or partner sales.
• Professional fluency in French, German, Spanish, Italian, or Polish.
• Experience with contracts, pricing, and multi-year commercial terms.
• Experience resolving billing and payment issues with large customers.
• Experience in telecommunications, satellite, maritime, networking, or comparable infrastructure sold to enterprise or government customers.