Role Overview
The Customer Retention Manager is responsible for developing and executing customer retention strategies to reduce attrition and enhance long-term customer relationships. Day-to-day activities include analyzing customer data and feedback, monitoring repayment behaviors, identifying risk patterns, and designing targeted engagement initiatives.
What You Will Do
The manager will collaborate with branch teams to improve customer service standards, resolve escalated issues, and ensure high levels of customer satisfaction across micro-credit and other lending products.
Why It Might Be a Fit
The role requires strong customer retention and customer satisfaction skills, advanced analytical skills, excellent communication and interpersonal skills, and proven customer service capabilities.
Requirements
- Strong customer retention and customer satisfaction skills
- Advanced analytical skills
- Excellent communication and interpersonal skills
- Proven customer service capabilities
- Experience in microfinance, banking, NBFCs, or financial services
- Bachelor’s degree in business, finance, economics, or a related field
To apply for this job please visit linkedin.com.
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