Expert in Customer Experience Design

Role Overview

We are looking for an expert in customer experience design to join our team. You will work on designing the end-to-end customer journey and improving customer experiences through digital and personal touchpoints.

What You Will Do

You will analyze customer needs, pain points, and usability hurdles and translate them into effective improvement initiatives. You will use CX and service design methods to bring the customer perspective into the development of products, services, and processes.

Why It Might Be a Fit

You will have a strong analytical understanding and be able to identify customer needs and optimization potential. You will feel at home in interdisciplinary teams and have experience in moderating workshops and accompanying change and development processes.

Requirements

• degree in a relevant field, such as human-centered service design, UX design, or communications design
• at least three to five years of experience in customer experience, service design, or a related field
• familiar with customer data analysis, customer journey mapping, service blueprinting, design thinking, and prototyping

Benefits

• flexible working hours
• 35-hour workweek
• flexible time account
• long-term account
• 30 days of vacation
• clear value construct
• house tariff
• 13th salary
• occupational pension provision

Tagged as: Data Analysis