Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will be accountable for building deep, trusted relationships with government agencies and transit operators, and turning those relationships into long-term growth. This role requires a confident command of Spare’s full product suite, staying current on new functionality, and representing Spare’s product direction accurately and confidently in customer conversations.

What You Will Do

The Senior Customer Success Manager will guide customers through structured success plans aligned to shared objectives and realistic milestones, deliver Spare Partner Reviews with functional leaders, and identify expansion signals within day-to-day engagement to translate into pipeline.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5 years of experience in Customer Success in SaaS, experience managing multiple B2B and/or B2G customers, and a strong ability to synthesize account context into clear strategy and action.

Requirements

• Minimum of 5 years of experience in Customer Success in SaaS
• Experience managing multiple B2B and/or B2G customers
• Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
• Experience working at a fast-paced startup or scale-up
• Strong ability to synthesize account context — usage data, stakeholder dynamics, external pressures — into clear strategy and action
• Excellent communication skills across audiences with varying technical fluency
• Resourceful and comfortable reprioritizing in dynamic, fast-moving environments

Benefits

• Purposeful work
• Growth Opportunities
• Market-competitive pay
• Stock options
• In-office collaboration
• Home office allowance
• Team offsites & socials
• Health insurance
• Lifestyle Spending Account
• Paid time off