Customer Success Manager

Role Overview

Join SPARETECH as a Customer Success Manager to ensure clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support.

What You Will Do

Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation. Proactively monitor client engagement, track key success metrics, and resolve any issues that arise.

Why It Might Be a Fit

This role requires a self-starter mentality, strong problem-solving skills, and experience managing multiple stakeholders across diverse organizational levels.

Requirements

• 2-5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales
• Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention
• Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels
• A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment

Benefits

• Paid Time Off: 20 days of vacation, plus public holidays
• Hybrid Work Model: Enjoy a flexible work setup, typically spending two days per week in our Chicago office
• Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment
• Ownership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company
• Healthcare Coverage: Healthcare benefits to help support you and your family
• 401(k) Retirement Plan: Save for retirement through our 401(k) program with automatic enrollment and discretionary employer contributions