(Senior) Customer Success Manager (f/m/x)

Fuel customer retention, growth, and satisfaction by deeply understanding SPARETECH software products and building strategic relationships.

Requirements

• 5+ years of experience in customer success management in mid-stage companies (post-Series A/B)
• Experience with process design, CS models, and customer segmentation
• Ability to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment
• Prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels
• Build rapport easily with key decision-makers and willing to travel 2-4 times per month
• Deep product knowledge and ability to proactively resolve client issues
• Firsthand experience with manufacturing processes and knowledge of the manufacturing industry

Benefits

• 30 days of vacation
• Permanent employment contract
• VSOP program
• 1000 EURO annual training budget
• Subsidized job bike
• Wellpass gym membership