Role Overview
We’re looking for people to join our team to support the New Zealand public in connecting to Emergency Services. As a Customer Experience Agent, you will be the first point of contact for all 111 calls made in New Zealand, providing critical links between the public and emergency services while maintaining calm under pressure.
What You Will Do
Gather factual and accurate information, uphold the integrity of 111 emergency processes and procedures, and remain calm under pressure.
Why It Might Be a Fit
You’ll be an effective communicator, a team player, motivated, and able to learn and grow your career.
Requirements
- Effective communicator
- Cool, calm, and collected
- Team player
- Motivated
- Ability to learn and grow career
Benefits
- Wellbeing – comprehensive medical insurance, life, and income protection
- Leave – four weeks annual leave, purchased leave, enhanced parental leave support, and study leave
- Spark Credit – $150 monthly Spark credit
- Spark Share scheme – periodically offer the opportunity to buy into our share scheme
- Career development – Development opportunities with countless career pathways
To apply for this job please visit careers.sparknz.co.nz.
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