Customer Success Manager – North America

Role Overview

Speria is seeking a proactive, relationship-driven Customer Success Manager to support enterprise customers across North America. This role is designed for someone who can move confidently between executive conversations, operational details, and cross-functional problem-solving.

What You Will Do

Own the day-to-day success strategy for a focused portfolio of enterprise customers. Build relationships across customer organizations, from senior executives to operational users.

Why It Might Be a Fit

Work with major, complex enterprise organizations in a business-critical industry. Join a global Customer Success team that is growing across North America, Latin America, Europe, and Asia.

Requirements

• Experience in B2B Customer Success, strategic account management, or a closely related customer-facing role.
• Demonstrated ownership of enterprise or large mid-market customers in a high-touch model.
• Experience supporting renewals, customer retention, adoption, value realization, or risk management.
• Excellent written and verbal communication, with confidence working across executive, operational, and end-user audiences.
• Strong organization, follow-through, and comfort managing multiple customer priorities.
• A proactive approach to relationship-building and problem-solving.
• Ability to work independently in a remote environment while keeping leaders and partners well informed.