Role Overview
The Customer Experience Analyst will be responsible for generating a deep understanding of customer behavior and experience, observing the end-to-end experience, capturing and synthesizing the Voice of Customer, and providing insights for better definition, prioritization, and governance of Customer Journeys.
What You Will Do
Generate clear insights, present findings that inform product decisions, monitor journeys, funnels, events, errors, and performance, define and maintain the experience tracking model, and identify friction points, abandonments, and opportunities for improvement based on data.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in digital analytics, product, or customer experience roles in high-transactional B2C digital products, and possess synthesis capacity, good communication skills, analytical skills, and results-oriented mindset.
Requirements
- 3-5 years of experience in digital analytics, product, or customer experience roles in high-transactional B2C digital products
- Experience with digital analytics tools, experience tools, and VoC (FullStory experience valued), BI tools, and data analysis, and tracking models
Benefits
- Flexible working hours
- Hybrid remote work policy
- Referral bonus
- Flexible compensation package with tax benefits
- Continuous training with a wide catalog of courses
- CIRSA Scholarship Program
- Wellbeing programs
- CIRSA Sports Clubs
To apply for this job please visit linkedin.com.
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